Policy
SodaBurn refund policy
Orders placed on sodaburnsupplement.com carry a 60-day money-back guarantee counted from the purchase date. The manufacturer asks for at least 30 days of use before a request, every bottle from the order is returned, and return postage is paid by the customer.
1. What the window covers
The window applies to SodaBurn orders placed through this portal, at the price paid, in US dollars. It covers dissatisfaction of any kind: no result, a result too small to justify the cost, a taste you cannot live with, or a change of mind. No reason has to be given beyond saying you want the refund.
2. What it does not cover
It does not cover SodaBurn bought from a marketplace listing, a third party seller or any site other than this one, because those orders were never taken here and no record of them exists on this portal. It does not cover requests made after day 60. It does not cover return postage.
3. The 30-day use condition
The manufacturer asks that the drops be used for at least 30 days before a refund request, because the median first noticed change lands at 22 days and roughly a third of buyers report nothing before week four. The window is 60 days, so meeting the condition still leaves a full month to decide.
4. How to request one
Email [email protected] with your order number and the word refund. A return authorisation and address come back by reply, normally the same business day. Do not send a parcel back without an authorisation, because unlabelled returns are difficult to match to an order.
5. Returning the bottles
Every bottle from the order goes back, used, part used and unopened alike. An order of six returns six. Postage is at your expense and a tracked service is recommended, since the refund is processed when the parcel is received.
6. Timing
Refunds are issued to the original payment method, normally within five business days of the parcel arriving, and a confirmation email goes out when the refund leaves. Card issuers add their own delay of three to ten days before the money shows on a statement.
7. Damaged or incorrect orders
If SodaBurn arrives damaged or the wrong package was shipped, that is handled as a replacement rather than as a refund and it does not consume the guarantee. Photograph the parcel and write to the orders desk within seven days of delivery.
8. Questions about this policy
Write to [email protected] or call +1 (360) 742-1108 during monday to friday, 7:00am to 3:30pm pacific. A plainer, step-by-step version of the same policy sits on the guarantee page.
Last updated: August 2026